Shortly afterwards, my boss paid me a nice compliment, asking “How can I find more people like you?” I replied, “Don’t hire college graduates.”
I still stand by that advice, though I have to qualify it. In our credentialed world, the college degree is a union card that opens doors and provides opportunities that otherwise would be more difficult, though not impossible, to find without the degree. Many students today—and their parents—already know this as they have become expert at gaming the system.
Learning? Yes, you can get lucky and find a handful of professors who actually teach and can communicate what they know. Most learning, however, after all the thousands of dollars have been spent, must be accomplished on your own, and most likely will occur after you leave the ivory towers. (Companies will spend a lot of dollars training you, regardless of your degree.)
My point about the uncredentialed is that “deplorably” ill-credentialed people can make highly competent and responsible employees. Even in technical fields, non-graduates have been known to know more about, and work harder on, the job than the “well-schooled.”
More generally, “don’t hire college graduates” is metaphor for arrogance-busting of the “well-schooled.” I include here the wealthy (and not so wealthy) bi-coastal elites who despise and denigrate the “deplorables” of middle America’s flyover country (which is not to say that middle American values are found only in the hinterlands and that arrogant elites are found only on the coasts.)
One advocate of middle American values and bias-free news reporting, who was not a Republican conservative, was the late Tim Russert, moderator for sixteen years of NBC’s Meet the Press. Russert was educated with a law degree but not one from any of the “good schools” that the elites cherish. His background was blue collar and he emphasized how valuable that experience was for him.
Not long before his death, Russert was interviewed by former CBS newsman, conservative Bernard Goldberg, who asked him about the significance of that background. Russert replied,
There's no substitute for it. . . . I've worked on garbage trucks. I drove a taxi. I tended bar. I delivered pizzas. I worked with liberals, conservatives, blacks, whites; that's how you grew up in this interesting world, and people were always simply judged in the end on their quality as a person: Did they tell the truth? Did they honor their commitments? Did they show up for work on time?These are middle American values that apply to both the degreed and non-degreed. “Judge the quality of the person, their commitment to truth-telling, their willingness to honor commitments, and their willingness to show up for work on time.” All of which means working hard and being responsible. College degrees do not shape moral values like these. If anything, in today’s culture, they may erode them.
These values carried over in Russert’s work as a newsman and interviewer. He was a straight shooter who learned the skill from his sanitation worker father. “Always give the other guy the benefit of the doubt,” Russert said his father would say, “but hear him out. Hear him out. And don’t dismiss him and don’t brand him as anything.”
So what did Russert’s more “well-schooled” colleagues say about him (as reported by Russert)? Well, we can imagine the colleagues saying, with appropriate snootiness, Russert attended “middling schools , , , [and] admits to being a practicing Catholic.” And, Russert, with good reason, speculates they probably also say, “If he didn’t go to Harvard, if he’s not Ivy League, how can he be smart?”
Does snootiness go with hard work in a business? Not really. Business is humbling. The goal of a business, in contrast to a government bureaucracy, is to satisfy the customer’s needs and wants. Angry customers? You have to learn how to pacify them.
A memorable episode from my NYC days was a customer barging into the office early in the morning, with smoke coming out of his ears, fuming over an order he had not received when promised. I had not even taken the lid off my cup of coffee! As a bureaucrat, I would probably get away with saying something like “Take a number and wait until I’m ready to talk to you!” Since my job depended on keeping customers happy, I dropped everything to talk to the client, checked on what was going on in our back production room, and made sure that he would get his order promptly.
That is the essence of business and it doesn’t require a college degree. I don’t recall whether I said this to my students, but here is the lesson learned from such experiences: you know how to work in business after you have had to pacify an irate customer. Or rather, make that an irate New Yorker!!
The client was understanding. He was from middle America, though I hasten to add that this was not a blank check for me. I had to deliver the promised service and ensure that such failures would not happen again. A number of my coworkers were also from middle America, which created a family atmosphere, far more enjoyable than being a student (Applying Principles, pp. 52-54). My coworkers from New York also shared most of my middle American values, but they did somewhat remind me of our current president!
My hiring advice to employers? Judge the person, not the credentials.
* The NY Times help wanted ads in the early ‘70s listed column after column of jobs headlined “Col Grad,” meaning employers were looking for college graduates regardless of major. By the late ‘70s this had changed to “MBA.” My liberal-arts-major colleagues and I realized we probably should get a new credential to join the MBA guild. We did. For the reason why I use the word “guild” to refer to education, see chapter 5 of Montessori, Dewey, and Capitalism, especially pp. 156-58.
